Privacy Policy

PBCC Properties Global Ltd (PBCC Properties, we, us, our) is committed to protecting personal information and maintaining the highest standard of privacy, transparency and data governance across our global operations and charitable partnerships.  

This Privacy Statement explains how we collect, use, disclose and protect personal information when you interact with our website, services programs and related activities globally.

We are headquartered in Australia and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and we also take into account applicable privacy laws in other jurisdictions where we provide services including, the EU General Data Protection Regulation (GDPR), UK GDPR, and relevant laws in North America, the Caribbean and Latin America.

1. Who we are and how we operate

PBCC Properties Global Ltd is generally the primary data controller for personal information described in this statement.

We operate within a global network that includes related entities and charitable organisations across multiple jurisdictions. Depending on the nature of the relationship and activity:

  • These entities may act as independent data controllers

  • As data processors acting on our behalf

  • In some cases, as controllers where activities are jointly determined

We may share personal information within this network to support:

  • Program delivery

  • Charitable activities

  • Donor and stakeholder engagement

  • Governance, compliance and operational management

All entities are required to handle personal information in accordance with applicable privacy laws and appropriate safeguards

2. What is personal information

Personal information means any information or opinion relating to an identified or reasonably identifiable individual. This includes information in any format, whether true or not.  

3. What personal information we collect

We may collect the following types of personal information:

  • Identify information (e.g. name)

  • Contact details (e.g. email address, phone number, country)

  • Employment or organisation details (where relevant)

  • Donation, membership, beneficiary or participation details

  • Communications and correspondence with us

  • Recruitment and volunteer information

  • Technical data:

    • IP address

    • Browser and device type

    • Website usage data (Analytics, cookies)

In limited circumstances, we may collect sensitive information (e.g. information relating to health, personal circumstances or vulnerability) where reasonably necessary for our activities including charitable programs.

We generally collect personal information directly from you but may also collect it from third parties where lawful.

4. How we collect personal information

We collect personal information when you:

  • Visit or interact with our website(s)

  • Submit forms, donations or subscriptions

  • Contact us via email, phone or online channels

  • Participate in programs, events or surveys

  • Apply for roles or volunteer opportunities

5. Why we collect personal information

We collect and use personal information to:

  • Deliver and improve our services, programs and charitable activities

  • Process donations, memberships and participation

  • Communicate with you

  • Respond to enquiries and feedback

  • Manage recruitment and volunteer engagement

  • Maintain website functionality and security

  • Meet legal and regulatory requirements

We will only use personal information for the purposes for which it was collected, unless otherwise permitted.

6. Legal basis for processing (where applicable)

For individuals located in the EU/UK, we process personal data based on one or more of the following lawful bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests (such as improving our services and ensuring security)

7. Disclosure of personal information

We may disclose personal information to:

  • Our related entities and charitable organisations within our global network 

  • Service providers and contractors who support our business operations

  • Professional advisors (such as legal, accounting or audit advisors)

  • Government agencies, regulators, courts or law enforcement authorities, where required or authorized by law

We take reasonable steps to ensure that third parties handle personal information consistently with applicable privacy laws.

8. International data transfers

As a global organisation, we may transfer personal information to countries outside your location, including Australia, New Zealand, the United Kingdom, the European Union, North America and other regions where we operate or use service providers.

Where required by law, we implement safeguards such as:

  • Standard contractual clauses or equivalent mechanisms

  • Data processing agreements

  • Other lawful transfer frameworks

9. Cookies and website analytics

Our websites use cookies and similar technologies to:

  • Ensure website functionality

  • Analyse usage and performance

  • Improve user experience

Where required (e.g. UK/EU), we will obtain your consent before placing non-essential cookies. You can manage your cookie preferences through your browser settings or the cookie banner on our website.

10. Data security

We take reasonable administrative, technical and physical measures to protect personal information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Modification or disclosure

11. Data retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this statement, or as required by law.

When no longer required, information is securely destroyed or de-identified.

12. Your privacy rights

Depending on your location, you may have rights to:

  • Access your personal information

  • Correct inaccurate or incomplete data

  • Request deletion of your information

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time (where processing is based on consent)

We will respond to requests in accordance with applicable laws.

13. Complaints

If you believe your information has been mishandled, you may contact us using the details below.  We will investigate and respond promptly.

If you are not satisfied, you may lodge a complaint with a relevant privacy authority, such as:

  • Office of the Australian Information Commissioner (OAIC)

  • UK Information Commissioner’s Office (ICO)

  • Relevant EU supervisory authority

14. Data breaches

We will respond to data breaches in accordance with applicable laws, including notification obligations under the Australian Notifiable Data Breaches scheme and equivalent international requirements.

15. Contact us

For privacy enquiries, requests or complaints please contact:

The Privacy Officer
PBCC Properties Global Ltd

Postal address: Level 6, 10 Herb Elliot Drive, Sydney Olympic Park NSW 2127

Email: helpdesk@pbccproperties.com